Hosting and support
What happens after launch
A care website is not finished the day it goes live. Families keep searching, vacancies change, rooms fill and free up, and enquiries need to reach the right person quickly.
Here is what we keep running for every site we build, what you can manage yourself, and the tools we can switch on when you want them.
Example site
What keeps running after launch
- Website hostingLive, HTTPS
- Your admin loginActive
- Enquiry pop-upOn
- Care tools on your siteYour choice
- Room availabilityUpdated by you
- Monthly results email1st of the month
An illustration of one client site. Which tools are switched on is decided site by site.
Included
What is looked after for you
The technical side of keeping a website online is ours to worry about. This is what that covers for every site we build.
Hosting
Your site is hosted for you on Vercel, the platform behind Next.js, the same set up this website runs on. There is no server for you to rent, renew or look after.
Security certificate
Every page is served over HTTPS with a security certificate, so families see the padlock and forms are sent securely.
Redirects kept in order
Old addresses are redirected when the site launches so you keep your rankings, and new redirects can be added from the admin whenever a page moves.
Found in search
The sitemap, robots.txt and the files written for AI assistants are generated automatically, so new pages, posts and vacancies are picked up without anyone remembering to do it.
Daily backups
Your site and its content are backed up every day, so a mistake or a bad edit can be put right.
Watched after launch
Once the domain is switched over we submit the sitemap to Google and keep an eye on Search Console and analytics, rather than handing over and walking away.
Kept up to date
We keep the systems your site runs on patched and up to date, as set out in our commitment.
Your dashboard
Your own admin, built for care teams
Every site comes with its own content management system, with a login for each person on your team. Day to day changes are yours to make whenever you like, without waiting for us.
Enquiries from our pop-up, care tools and call back requests are also emailed to your named contact as they arrive, showing how each one came in and any answers the family gave.
If we also run paid campaigns for you, a separate enquiries portal lets you track each enquiry from first contact to move in, and pause the campaign yourself. How campaigns work.
In your admin
Enquiries
Every enquiry sent through your website forms, with a status you update as you follow up.
Pages
Edit the words on your main pages yourself, along with their titles and descriptions for Google.
Blog posts and authors
Write, edit and publish articles, credited to real people on your team.
Jobs
Add, edit and close the vacancies shown on your careers page.
Photos and gallery
Upload and caption photos, and describe each image for screen readers and search engines.
Reviews
Choose the family reviews shown on your site and link out to where they were left.
Town and service pages
Manage the pages for the towns and types of care you cover, with AI assisted drafting you review before publishing.
Logins for your team
A login for each person who needs one, with a main account that can add and remove users.
Switched on when you want them
Tools that keep working for you
These run from our platform and sit on your site with one line of code. Each one is switched on for your site when you want it, set up in your colours, and changed or switched off later without a rebuild.
Enquiry pop-up
A gentle pop-up that appears when a visitor is about to leave or has scrolled far enough, in your colours, with optional short questions. You decide which pages, which devices and how often it shows.
Family care tools
11 calculators and guides families use when weighing up care, from funding and Attendance Allowance to NHS Continuing Healthcare, branded as yours. See them on our care tools page.
Room availability
A live availability badge on your site. You update it from a private link on your phone, no login needed, and the change shows straight away.
Click to call bar
A sticky call button so families can phone you in one tap. Set your opening hours, and it can offer a call back request too, including when you are closed.
Accessibility toolbar
Visitors can enlarge text, switch to high contrast, use a more readable font, highlight links, enlarge the cursor and stop animations, and their choices are remembered.
AI care assistant
A chat window that answers families from your own content and the facts you give us, and offers a call back when a question needs a person.
A results email on the 1st of each month. A short summary of the enquiries your site brought in the month before, split into pop-up enquiries, care tool enquiries, call back requests and taps on your phone number, so you can see what the tools are doing.
Changes and updates
Asking for a change
Plenty you can do in the admin yourself. For anything else, you talk to the people who built your site.
A direct line
Phone or email the founder and the team directly. No account managers passing you along, and no project handed to a stranger.
We check in
We review progress and results with you regularly and ask what is working, rather than waiting for a problem to surface.
We put things right
If something falls short we own it and fix it, at our cost where the fault is ours, and tell you honestly what happened.
The full set of promises is on our commitment page.
You own it
Your domain, your content, your accounts
- The domain stays registered in your name.
- The website content and your data are yours.
- Google Analytics, Tag Manager and Search Console are set up under your own email addresses, with us added as an admin user.
- Our content management system is our own technology, so the system itself cannot be copied or reused for another website.
How family and enquiry data is handled is set out on our data protection page.
Questions about hosting and support
What happens after my website goes live?
Do I need to be technical to update my site?
How do I ask for a change?
Can I update room availability myself?
Which tools can I have on my site?
Who owns the domain and the content?
How is enquiry data looked after?
Ready for a site that keeps working?
Tell us about your service and we will show you what we would build, and what we would keep running for you after launch.
